As a customer service manager, I agree whole-heartedly with Guy Kawasaki:
The Art of Sucking Down
One of the great misconceptions of selling, pitching, and partnering--basically, any time you want to get someone to do something for you--is that you should suck up to the people with the big titles and "A list" designation. Sometimes you do--as you've already read in this blog, but the ability to suck up to the folks who don't have big titles but make the world run is more useful.
Hell, as a decent human being that wants to always remain level-headed I agree with that. Much more at the link. It should be required reading/posting for many managers and supervisors and those that think they're "A-Listers."
And please use the last point for everything in life! (Including you parents out there.)
Accept what cannot be changed. Sometimes things are just not meant to be: there are no more aisle seats, all the outside tables are taken, and the boss doesn't want to talk to any sales reps. If that's the case, shut up, and go on with life. Don't flatter yourself and believe that the airline is out to get you by assigning all the aisle seats to others. Life is too short to get upset by things like this.
Posted by ronn at March 18, 2006 11:47 PM